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Dipli Gam ,Palsana Chokdi,Udhna, Surat, Gujarat 395017

+91-98241-88222 / +91 98984-88222

service@masterauto.in

Mon-Sun 9:00AM - 6:00PM

Mon-Sun 9:00AM - 9:00PM
Dipli Gam ,Palsana Chokdi,Udhna, Surat, Gujarat 395017

Frequently Asked Question

At Car Repair Service we want to make servicing as simple, and hassle free as possible. Below are some frequently asked questions. If your question isn’t listed below, please do not hesitate to contact our Customer Service team on +91-98241-88222.

What type of products & parts will be used in my car?

Our service stations works on the basis of guidelines recommended by car manufacturers. All our products & parts are from OEM (Orginal Equipment Manufacturers). Through our extensive market research we always assure that you get a best in class service experience for your car.

Is there a charge to check out my car?

It would depend on the symptoms or purpose. If the inspection is for a used car purchase, we charge according to the extent of inspection. In the case of a particular problem, a fee may be charged based on the type of equipment used and technician’s time.

What is Preventative Maintenance?

Preventative Maintenance is regular maintenance of your vehicle that helps keep your automobile running efficiently and eliminating potential problems that may leave you stranded. Manufacturers know that a properly maintained car will be more dependable, safer, last longer, and increase your satisfaction with their product.

What type of payments options do we provide?

We provide multiple payment options. You can pay via credit/debit card, Net banking or digital wallets. You can also pay via cash at the time of delivery of your car.

What should I do if my car starts to overheat?

This is a very serious problem – if your car overheats for too long, you can damage your engine. As soon as possible, find a safe place to pull off the road and shut the engine off! Do not attempt to check the fluid level in the radiator; the hot fluid can cause severe burns. The best thing to do is have your car towed to the nearest and trusted auto repair facility.

When should I get my oil changed?

You should get your oil changed every 3000 miles or as recommended in your vehicle’s owner’s manual.

How do I make sure my car battery has a good electrical connection?

Battery cables and terminals should be cleaned and inspected periodically to make sure they provide a good electrical connection.

What is the primary cause of tire damage?

Although there are many things that can cause tire damage, improper inflation is the main problem we see. Always keep a tire pressure gauge in your vehicle and frequently check the pressure of all tires.

How long do spark plugs last?

This depends on the type of spark plugs that are in your car. Older cars (15-20 years old) are more likely to have standard plugs and they last 12,000-15,000 miles, newer models up to the year 2000 are platinum tipped and will last 30,000 miles. Some 2000 and newer have iridium tipped plugs and will go 90,000 to 100,000 miles.

Why won’t my car start?

A non-starting car is a frustration, pure and simple. But there is a difference between not “cranking” (no sound when turning the key) and not starting. Two typical scenarios follow.

This usually means there’s a problem in the starting circuit, which includes the starter motor, battery, switches and wiring–all three areas. Most commonly, drivers want to simply replace the battery as a solution, where, in most cases, doing so will commonly not fix the problem. Only a complete check will pin-point the problem and lead to the appropriate repair solution. Contact us today if you are experiencing any of these issues.

Why should I have you perform a pre-purchase inspection on a car before I buy it?

When buying a pre-owned car it is imperative that you know what you are getting yourself into. You want to make sure that you don’t get more than you bargained for. We provide a thorough inspection both inside and out. We check for body damage that may be covered with bondo and paint. We also insure that the vehicle is sound mechanically by checking the engine, drive train, belts, and hoses. We also do a comprehensive safety check including the brakes and looking for suspension damage and wear. You do not want surprises after you have bought the car. We can’t see everything but we can see a lot. An additional benefit of having a professional inspection is that you will be armed with additional information when negotiating a sale price.

How do I get all the maintenance done when time is an issue?

We are a full service one-stop repair shop. We do everything that is needed for your vehicle from oil change, oil leaks, tune-ups to differential overhauls, transmissions and engine work. Other than oil changes most vehicles only need to be checked over once /year. We can do a safety inspection for you and address whatever is needed to keep you on the road. We can offer shuttle service to your house or to your place of work (within 15 kilometers.)

What is the importance of auto tune-up?

An annual tune-up can prolong the life of your engine and keep your car in good shape. It can also help you maintain better gas mileage by maintaining the fuel filters and spark plugs. If your vehicle is running rough or you notice gas mileage going down, contact us to schedule a tune-up appointment.


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